Draft for review · 13 October 2026

Contact & Support

A question about your membership, your family tree or your information? Contact Loom.

Not final — not ready to be relied on. These proposed policies require business and legal verification before publication. No effective date has been set.

Email Loom

hello@loomancestry.com

Use this address for membership and upload help, cancellation or refund requests, complaints, and questions about your personal information.

Include your account email and a short explanation of the issue. Do not send your password, payment-card details or a complete family tree file. If more information is needed, Loom will ask for it.

Membership and refunds

You can switch off auto-renewal in your account using “Stop renewing”. Access continues until your paid-through date. To request a full refund within 14 days of an initial purchase or renewal, email Loom.

Read Cancellation & Refunds for the voluntary policy and your statutory rights.

Privacy requests

You can ask about information relating to you, including information uploaded by a relative. You do not need a Loom account to contact us about your personal information. Loom may need to verify your identity before disclosing or changing information.

Read the Privacy Notice for the proposed rights and complaints information.

Complaints

Put “Complaint” in your email subject and explain what happened and what outcome you are seeking. This does not restrict any legal right or your right to contact a relevant regulator.

Company details

Registered company name: [To be confirmed]
Company number: [To be confirmed]
Registered office and address for legal notices: [To be confirmed]